We’re committed to transparency and enhancing the performance of your UKG HR Service Delivery™ (HRSD) solutions. As previously announced, we’re migrating your HRSD environments to the Google Cloud Platform™ (GCP). The migration of your HRSD solutions will occur during the following maintenance windows:

• Staging-EU Environment for UKG Document Manager and UKG People Assist solutions: Saturday, 1 March, starting at 3:30 a.m. CET
• Production-EU Environment for UKG Document Manager, UKG People Assist and eVault solutions: Saturday, 12 April, starting at 3:30 a.m. CET

Here's what you need to know:

• The scheduled migration will last about 12 hours. During that time, the specified environment will be inaccessible to your HR team and if applicable, your employees.
• During the migration, all data will be moved to new environments on GCP and will remain in a data center located within the European Union.
• After the migration, there will be no changes to the way you and your employees access HRSD applications. Your URLs, logins, APIs, and other tools will remain the same.
• While we recommend allowlisting inbound traffic based on domain addresses, customers who have allowlisted UKG HRSD by IP address will need to update their settings. Details can be found in article HRSD GCP Migration: IP Address Changes in the UKG Community™.

For more details about the migration, visit the GCP FAQs, where you will find answers to frequently asked questions and further technical details about our current and future UKG HRSD solutions, including our recent webinar recording on the future of your HRSD solutions.

We remain committed to providing direct, timely, and relevant information about our privacy, security, and compliance practices that help safeguard our customers’ sensitive data. Review our Privacy and Data Protection and UKG Subprocessors sites to learn more. If you have any questions regarding our subprocessors, please contact privacy@ukg.com or your UKG account representative. Thank you for your ongoing partnership.

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