Hi FirstName,

Thank you for your continued partnership and for sharing your valuable feedback regarding the charges for late changes/inputs to your payroll. At UKG, we are committed to customer service excellence and continuously strive to enhance your experience with us.

In response to your feedback, we have taken the initiative to revise our Late Payroll Inputs Policy (previously “Late changes policy”). We understand the importance of transparency and fairness in our pricing, and as such, the revised cost for Late Payroll Inputs will now align with our Off Cycle charges. This means you will be charged the base payroll charge for the impacted country plus the standard per-person charges for the total number of employees affected by the changes.

This pricing change is based on the assumption that your late payroll inputs are occasional. Should late payroll inputs become a frequent occurrence, we reserve the right to impose higher charges.

Please see our entire “Late Payroll Changes” policy linked here for all the details: https://immedis.zendesk.com/hc/en-us/articles/17814542441116-Revised-Late-Changes-Policy-January-2025

To implement this policy amendment, we will be making necessary updates within the One View Platform. These changes will coincide with our January feature release and will go live on February 2, 2025. The new Late Payroll Inputs Policy will take effect on the same date.

We will be discussing the changes to this policy and our upcoming new product features in our January release webinar on 16 January 2025. To register, please see the below details.

Webinar Details:
Date: Thursday, January 16th
Time: 16:00 hours BST / 11:00 hours EST / 08:00 hours PST
Duration: 45 minutes (including Q&A)
Registration Link: https://ukg.zoom.us/webinar/register/WN_FWB9xVaUSoq4nyr67dTS_g

We sincerely appreciate your ongoing feedback input, which allows us to evolve our business practices and better serve you.

Thank you for being a part of the UKG family. If you have any further questions or concerns, please do not hesitate to reach out to your Customer Engagement Partner.

Kinds Regards,
The UKG One View Team