Dear FirstName,

I am reaching out to inform you about a recent change within your Success Krew team. We have strategically realigned our support resources to enhance the level of service we provide to you.

As part of this realignment, I am delighted to introduce myself as your new Success Krew Manager, effective January 13, 2025. I am dedicated to guiding and supervising your Success Krew team members, making sure that your support experience aligns with your desired outcomes. Rest assured, I am committed to assisting you with timely case resolutions and maintaining effective communications.

Our communication methods remain unchanged. If you experience an issue with your support-related cases that need to be escalated, please @mention my name in the case comments along with the case number to notify me. This approach will help me remain focused on supporting my customers, and keep all information and communications contained within your case for easy reference.

Thank you for your continued partnership, and I look forward to supporting you and your team.

Best regards,

John McBride | Manager, Product Support | UKG