As previously communicated, a payroll issue in your UKG Pro^® solution impacted direct deposit files created between 5:00 a.m. ET on Friday, May 30, and 7:23 p.m. on Tuesday, June 3. While employees received the correct total net pay, the distribution of those funds across their designated accounts did not align with their elected percentage allocations.

Action may be required! If your payroll included direct deposit files generated during the affected timeframe, please review the following steps:

1. To assist with generating a list of potentially impacted employees, the Direct Deposit Amount Discrepancies report has been added to the BI Exchange in the UKG Community™ (under Learn > UKG Pro > BI Exchange). Read the Use the BI Exchange for UKG Pro People Analytics job aid for instructions on downloading and running the report. You’ll need to run the report in your environment to generate results based on your data.
2. Once you’ve identified the impacted employees, we recommend working with them directly to determine their preferred method for transferring funds between accounts, if needed.

Note: You've been identified as having 10 or fewer checks impacted by this issue.

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