We recently identified a payroll issue in your UKG Pro^® solution that impacted direct deposit files created between 5:00 a.m. ET on Friday, May 30, and 7:23 p.m. ET on Tuesday, June 3, and resulted in inaccurate direct deposits in the payroll bank file. This issue has been fixed; however, you may have employee payrolls that need to be corrected.

Action may be required! If your payroll included direct deposit files created during the impacted timeframe, please take the following steps:

1. To identify impacted employees, run the Direct Deposit Employee Correction June 2025 report from the BI Exchange in the UKG Community™ (under Learn > UKG Pro > BI Exchange). Read the Use the BI Exchange for UKG Pro^® People Analytics job aid for full details on leveraging these reports.
2. Here’s how to handle rejected or processed bank files:
   • If your bank successfully processed the bank file and omitted the negative amounts, work directly with impacted employees to recover funds through the next regular payroll using a miscellaneous deduction. For more information, read the How to Correct an Overpayment Issued via Direct Deposit on Current Payroll article.
   • If your bank rejected the bank file due to negative amounts, open a case in the UKG Community with the subject line "Negative direct deposit amounts in NACHA file." Our team will assist you in recreating a direct deposit file, excluding voids. Please note payroll must be closed before opening a case.
3. If your original bank file included incorrect direct deposit information, you may need to initiate a reversal and reissue. For guidance, read the How to Void and Reissue a Check article.

We apologize for any inconvenience. We have identified the cause of this issue and have taken the necessary steps to avoid this in the future.

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