We have identified an issue with the “One file when all pay groups close” option in the File Transmission Batching feature of your payroll contribution integrations in the Integrations Dashboard. This option may inadvertently include payroll contribution details from pay groups that should not be part of a particular integration run, potentially causing data from different periods to be included in the current file.
Action required! To prevent potential data discrepancies, we will be retiring the "One file when all pay groups close" option on July 14. You can ensure continued accurate payroll processing by reviewing and updating your integration settings before July 14:
- Access the Integrations Dashboard.
- Locate the contribution-related integration you wish to update and click the pencil icon to edit.
- Click on the "File Output & Scheduling" page.
- In the "File Transmission Batching" section, select one of the following alternative options:
- A separate file is transmitted for each closed pay group.
- A single file is transmitted that includes all pay groups closed within a defined timeframe. This option allows you to specify a "Delay before sending file" to ensure all relevant pay groups are closed before the file is transmitted.
- Click "Finish" to save your updated settings.
Important! After July 14, any integration using the "One file when all pay groups close" option will automatically function as "Pay groups closed during selected time period" setting with a "delay before sending file" option of 12 hours. This change will ensure your payroll data is sent on time and includes all relevant pay groups. When you sign into your application after that date, you will receive a message to update your file batching option.
We understand changes to your integrations may be disruptive. These alternatives are designed to allow you to continue transmitting your payroll contribution data accurately and efficiently.
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