We recently identified a payroll issue in your UKG Pro^® solution that impacted direct deposit files created between 5:00 a.m. ET on Friday, May 30, and 7:23 p.m. on Tuesday, June 3. As a result of this issue, the distribution of employee direct deposits, based on the employee’s elected percentage allocations, was processed incorrectly. Please note employees received the correct total net pay; however, the distribution of those funds across their designated accounts did not align with their elected percentage allocations.

Action may be required! If your payroll included direct deposit files created during the impacted timeframe, here’s what you need to know:

• We’ll be in touch on Tuesday, June 10, with additional details and instructions on how to identify impacted employees. We're reaching out now to give you time to consider conversations with impacted employees.
• Once you’ve identified the impacted employees, we recommend working with them directly to determine their preferred method for transferring funds between accounts, if needed.

Note: You've been identified as having 10 or fewer checks impacted by this issue.

We apologize for any inconvenience. We have identified the cause of this issue and have taken the necessary steps to avoid this in the future.