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Please forward to your IT department.
We previously communicated that as part of our ongoing commitment to provide the best possible service to our UKG Ready® customers, we would be transitioning our architecture to a new framework that will optimize reliability and speed.
We decided to postpone the infrastructure update originally targeted for Friday, June 6. The update will now occur on Friday, June 27, resulting in system downtime from 12:00 a.m. AET - 6:00 a.m. AET.
Your action is required.
Please work with your IT department to determine if your organization already implements IP-based allowlists (also known as safelists). If you do, the following IP addresses need to be added before June 27. Our domain names will remain the same, so if you do not currently restrict access to applications by IP address, no action is required.
Outbound: NAT Gateway Addresses
Inbound: Load Balancer (‘A’ Records)
We recommend checking your email notifications/mail server configuration within UKG Ready to see if an external (i.e., non-UKG) mail server is being used. If an external mail server is being used and that mail server restricts access based on origin, you will need to update the list of allowed source IPs. Finally, if your solution is configured to send data to a third-party system and this system restricts connections based on IP addresses, you will need to update the allowed sources.
Please review this Knowledgebase Article and navigate to the AUS POD section for important information regarding these infrastructure changes and additional instructions for the actions required.
Important! To receive additional updates about the infrastructure update, please join and subscribe to the UKG Ready - AUS (Alerts) Group in the UKG Community™.
*If you’re not logged in to the UKG Community, you’ll be asked to enter your credentials when accessing the link(s).
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